Essentials Support
Frequently Asked Questions
Do you offer refunds?
Yes, we offer refunds to unsatisfied customers within the first 30 days of purchase if mutual agreement cannot be reached. Please refer to the Terms of Service for more details.
Is there a discount for existing members?
We don't provide discounts on renewals, but rather adjust our prices for the benefit of everyone.
What happens when my subscription expires?
If your subscription expires, you can continue using the product you purchased. However, you will not be able to access new content and feature releases, updates and support.
Will my subscription extend automatically?
No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration so you can purchase a renewal if you'd like to.
Can I remove the copyright information?
Any visual copyrights, for example the copyrights in the theme footer, can be removed. But it's not permitted to change or remove the copyright information in the source code. This includes all PHP, JavaScript, HTML, CSS, XML and Json files distributed with our products.
Can I use your products on multiple websites?
Yes, you can use our products on multiple websites. However, you can only update our products on as many websites as your active subscription allows you.
Which browsers are supported?
All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
Do you provide technical support?
Yes, as long as you have an active subscription you can receive support for as much as sites your license allows to.