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Essentials Support

Get the help you need from the following resources or reach out, we are here to help.
The documentation is the best resources for first steps as for more advanced topics.
The Discord community is always ready to give you a hand, when asked properly.
For any reason, anytime, feel free to reach out! We usually respond in less than 6h.
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Frequently Asked Questions

Do you offer refunds?

Yes, we offer refunds to unsatisfied customers within the first 30 days of purchase if mutual agreement cannot be reached. Please refer to the Terms of Service for more details.

I haven't received my login details

An email with your login details will be sent to you right after your payment has been approved. If you do not receive an email with your order confirmation or login details within an hour, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it., and we'll check your order status.

What happens when my subscription expires?

If your subscription expires, you can continue using the product you purchased. However, you will not be able to access new content and feature releases, updates and support.

Will my subscription extend automatically?

No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration so you can purchase a renewal if you'd like to.

Can I remove the copyright information?

Any visual copyrights, for example the copyrights in the theme footer, can be removed. But it's not permitted to change or remove the copyright information in the source code. This includes all PHP, JavaScript, HTML, CSS, XML and Json files distributed with our products.

Can I use your products on multiple websites?

Yes, you can use our products on multiple websites. However, you can only update our products on as many websites as your active subscription allows you.

Are the products working with 3rd party plugins and extensions?

Our products support most 3rd party plugins and extensions. However, it is impossible to know whether all plugins and extensions work with our products. If a 3rd party software you use is not compatible with our products, let us know, and we will inspect it.

Which browsers are supported?

All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.